FAQ

When you’re looking at the product, click on the button to add it to your cart. When you’re ready to place your order, click to view your cart and then click to proceed to check out.

We accept American Express, MasterCard, Visa and Maestro credit cards, as well as PayPal.

Email us at [email protected] with your name and order number and we’ll update you straightaway.

Lead times range from 1 to 8 weeks, depending on the products you purchase. Please refer to the relevant product descriptions for the standard lead time.

Yes, we ship worldwide. However, any duty charges are the customer’s responsibility.

This varies depending on your order and your shipping address. You will see the correct amount applied to your total during the check-out process.

If you are located in the European Community, a 22% VAT will be added to your order.

If you are located outside the European Community, we charge no sales tax but you will be subject to duty charges based on your shipping address.

We do accept returns, but please get authorisation from our customer services department before sending items back to us.

Contact us at [email protected], including your:

• Name & full address
• Order number
• Items to be returned
• Reason for return

Please note:

• We cannot be responsible for any missing or damaged goods if we’re not notified within 24 hours of the time you received your order. Please check your boxes immediately upon receipt.
• Sale items are not eligible for return. Defective sale products will be repaired or replaced at our discretion.
• Items that have been installed or are not in the original packaging are not returnable.
• We will credit your account once we’ve inspected your item and validated your return.

All items come with a one-year warranty. Please retain your receipt in case you require repairs under the warranty.

Please inspect your merchandise immediately upon delivery, and report any damage to US within 24 hours of receipt. We cannot accept responsibility for damage not reported within this 24-hour period.

We recommend hiring a qualified electrician to install your lighting fixtures. We are not responsible for any damage or defects due to faulty installation.

We will inspect the item first to see if it can be repaired. After inspection, you’ll receive a cost estimate that includes labour and materials.

We will only perform repairs on items purchased directly from us. Before returning an item to be repaired, please contact our customer services department at [email protected] for authorisation and instructions.